Is your strategy aimed at winning or merely playing?

Is your strategy aimed at winning or merely playing?

In Playing to Win, Roger L. Martin, Dean of the Rotman School of Management, and A. G. Lafley, former Chairman and CEO at Procter & Gamble outline a framework for designing effective strategies.  Designing a strategy is about playing with intent to win. Winning...
Managing expectations: The quality delusion

Managing expectations: The quality delusion

Business is about taking knowledge and reconfiguring it to solve a problem for a customer. Whoever solves it the best, the fastest and the cheapest wins. It’s that simple.  There was a Home Depot in downtown Jacksonville, Florida that had difficulty selling off their...
Do it like Disney

Do it like Disney

Do you know how to excite your clients? Disney Parks does. Customers complain when they don’t get what they EXPECT. They EXPRESS what they would like. But to EXCITE your customers, you need to solve a problem they didn’t know you could solve. As a small business, you...
Treat the team as the heart of the organization

Treat the team as the heart of the organization

In 1986, the Boston Red Sox were up three games to two in Game 6 of the World Series against the New York Mets. The Red Sox had scored two runs in the top of the 10th inning. In the bottom of the 10th, the Mets tied the game with two outs and had a runner on second. A...