Do you have a radically candid organization?

“Kim, in that presentation you said ‘um’ every third word. It makes you sound stupid.” It hit Kim right between the eyes. And it was exactly what she needed to truly hear. It would have been much...

Managing expectations: The quality delusion

Business is about taking knowledge and reconfiguring it to solve a problem for a customer. Whoever solves it the best, the fastest and the cheapest wins. It’s that simple.  There was a Home Depot in...