Is your strategy aimed at winning or merely playing?
In Playing to Win, Roger L. Martin, Dean of the Rotman School of Management, and A. G. Lafley, former Chairman and CEO at Procter & Gamble outline a framework for designing effective...
Managing expectations: The quality delusion
Business is about taking knowledge and reconfiguring it to solve a problem for a customer. Whoever solves it the best, the fastest and the cheapest wins. It’s that simple. There was a Home Depot in...
Do it like Disney
Do you know how to excite your clients? Disney Parks does. Customers complain when they don’t get what they EXPECT. They EXPRESS what they would like. But to EXCITE your customers, you need to solve...
Treat the team as the heart of the organization
In 1986, the Boston Red Sox were up three games to two in Game 6 of the World Series against the New York Mets. The Red Sox had scored two runs in the top of the 10th inning. In the bottom of the...
Improve your business by removing the sand from your suitcase
Have you ever finished packing your suitcase, attempted to shut the lid and found that it won’t quite zip shut? What do you do? Do you sit on the suitcase to try to squeeze it shut? Do you remove...
5 books to add to your summer reading list
Summer is upon us! Whether you’re an aspiring entrepreneur, a small-business leader or self-improvement junkie, here’s a selection of books to inspire you during your downtime this season. Mindset...