Do you have a radically candid organization?

Do you have a radically candid organization?

“Kim, in that presentation you said ‘um’ every third word. It makes you sound stupid.” It hit Kim right between the eyes. And it was exactly what she needed to truly hear. It would have been much easier for Kim’s boss, Sheryl, to take the path of least resistance. It...
The secret to success: Differentiating IN and ON work

The secret to success: Differentiating IN and ON work

Take a look at your daily tasks. Are you spending more time planning tomorrow’s innovations or solving yesterday’s problems? Consider this example: From 1942 to 1944, the Boeing Company pulled off what many would consider a miracle. A plant responsible for B-17 Flying...
Is your strategy aimed at winning or merely playing?

Is your strategy aimed at winning or merely playing?

In Playing to Win, Roger L. Martin, Dean of the Rotman School of Management, and A. G. Lafley, former Chairman and CEO at Procter & Gamble outline a framework for designing effective strategies.  Designing a strategy is about playing with intent to win. Winning...
Managing expectations: The quality delusion

Managing expectations: The quality delusion

Business is about taking knowledge and reconfiguring it to solve a problem for a customer. Whoever solves it the best, the fastest and the cheapest wins. It’s that simple.  There was a Home Depot in downtown Jacksonville, Florida that had difficulty selling off their...