9 essential books on people management

9 essential books on people management

As your build out your organization’s processes and metrics around proactive leadership and effective human resources, pick up any or all of the following books by some of the industry’s thought leaders: The Fearless Organization: Creating Psychological Safety in the...
The secret to success: Differentiating IN and ON work

The secret to success: Differentiating IN and ON work

Take a look at your daily tasks. Are you spending more time planning tomorrow’s innovations or solving yesterday’s problems? Consider this example: From 1942 to 1944, the Boeing Company pulled off what many would consider a miracle. A plant responsible for B-17 Flying...
Is your strategy aimed at winning or merely playing?

Is your strategy aimed at winning or merely playing?

In Playing to Win, Roger L. Martin, Dean of the Rotman School of Management, and A. G. Lafley, former Chairman and CEO at Procter & Gamble outline a framework for designing effective strategies.  Designing a strategy is about playing with intent to win. Winning...
Managing expectations: The quality delusion

Managing expectations: The quality delusion

Business is about taking knowledge and reconfiguring it to solve a problem for a customer. Whoever solves it the best, the fastest and the cheapest wins. It’s that simple.  There was a Home Depot in downtown Jacksonville, Florida that had difficulty selling off their...
Do it like Disney

Do it like Disney

Do you know how to excite your clients? Disney Parks does. Customers complain when they don’t get what they EXPECT. They EXPRESS what they would like. But to EXCITE your customers, you need to solve a problem they didn’t know you could solve. As a small business, you...